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WMU Alumni Association Call Center

The WMU Alumni Association Call Center is part of University Advancement at WMU. Our mission is to provide a connection between alumni/friends and the University and raise funds for WMU. We employ 15-30 Student Alumni Ambassadors and offer successful Student Fundraisers the opportunity to move into other open student positions within University Advancement. 

The Alumni Association Call Center is a fun-filled atmosphere with flexible schedule availability and advancement potential.

Work shifts available:

Monday: 1:30 p.m. to 4:30 p.m. and 5:30 p.m. to 9 p.m.

Tuesday: 5:30 p.m. to 9 p.m.

Wednesday: 1:30 p.m. to 4:30 p.m. and 5:30 p.m. to 9 p.m.

Thursday: 5:30 p.m. to 9 p.m.

Friday: 1:30 p.m. to 5 p.m.

The SAA Fundraiser must commit to a minimum of 3 shifts per week. 

The fundraiser pay rate will start at $15.00 an hour with pay increases based on performance. SAA Fundraisers will complete orientation and 4 paid training sessions prior to their first fundraising shift.



SAA Fundraiser Responsibilities

  • Professionally represent Western Michigan University
  • Update alumni records accurately
  • Build connections with alumni
  • Follow the call guidelines and adhere to policies & procedures
  • Inform staff of alumni concerns or requests
  • Record contact outcomes precisely
  • Provide comprehensive campaign information to alumni
  • Solicit funds for WMU
  • Maintain satisfactory evaluations post initial assessment
  • Perform assigned tasks from staff



  • Strong WMU pride
  • Current student at Western Michigan University
  • Balancing work and studies effectively
  • Confident and enthusiastic phone demeanor
  • Positive and personable attitude
  • Respect for alumni and donors
  • Excellent rapport-building skills
  • Handling rejection professionally
  • Self-motivation and punctuality
  • Quick task learning and implementation
  • Clear oral communication abilities
  • Familiarity with WMU facts is a plus
  • Experience in relationship building, cold calling, fundraising and sales is a plus.


Contact Us

For other inquiries, call our shift phone: (269) 387-8701